Frequently Asked Questions
Everything you need to know about your Delta Key Co. experience.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.
Do your mechanical keyboards come with a warranty?
Yes, all Delta Key Co. hardware is covered by a 12-month limited warranty that protects against manufacturing defects in materials and workmanship.
What is your return policy for electronics?
We offer a 30-day return policy for items in their original packaging. Please note that for hygiene and safety reasons, in-ear monitors and opened thermal paste cannot be returned unless they are defective.
Are your keycaps compatible with all switch types?
Our keycap sets are designed for MX-style stems, which are the industry standard for most mechanical keyboards. Please check the product specifications for specific layout compatibility like ISO or ANSI.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment plans through Affirm for eligible purchases.
How can I track my package once it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.